If you are a victim of fraud, please take the following steps to protect yourself and other victims.

• Immediately contact your bank or 997. If you become aware of an unauthorized or unnoticed transaction in your bank account, immediately contact your bank's hotline which operates 24 hours a day (hotline bank 24/7) or call the NSRC hotline which is 997 (this line can be contacted between 8.00am and 8.00pm every day, including public holidays). You should contact your bank or NSRC 997 hotline immediately as soon as you discover that you have been defrauded. This quick action can help you reduce potential losses, although there is no guarantee that you will get your money back.
• Make a police report. Besides reporting this incident to your bank or NSRC's hotline 997, you need to make a police report at the nearest police station as soon as possible. This action is important to allow the police to start an official investigation. To ensure immediate action is taken, you are advised to first contact your bank or the NSRC hotline before making a police report.
• Even if the fraud incident has been going on for some time (for example more than 24 hours), you still need to report the fraud to your bank. NSRC's Hotline which is 997 is the emergency response number. Therefore, NSRC may not be able to provide a quick response in such situations as the chances of getting your money back are slim. However, your act of reporting this fraud to your bank is an important act to help the authorities take appropriate action against the criminals.

When making a report (to your bank, NSRC's hotline 997 or at the police station), you need to make sure you have the following information:

• Brief description of fraud incident (eg chronology of events)
• Your personal details (name, telephone number, identity card number, bank account number)
• Suspect details (scammer) (name, phone number, date and time)
• Details of the transaction (the number of the bank accounts involved, the amount and the time the transaction was made.
• Transaction receipt
• Website address (URL) shared by criminals
• Communication with criminals (eg call logs, emails, conversations via SMS / WhatsApp / Telegram / WeChat / e-commerce / other platforms)

You also need to be prepared to provide any evidence to PDRM, for example screenshots of conversations with suspects, Facebook pages, websites, links, copies of CDM receipts

It should be emphasized that the NSRC, PDRM, MCMC, BNM or banking institutions will only contact you if you have already made a fraud incident report to them. The party will not at all ask for your personal banking information, for example username, password, PIN number, TAC or OTP.

After receiving the report, the NSRC will coordinate the response by law enforcement agencies, financial institutions and telecommunications service companies for:

• prevent the victim from facing further financial loss;
• try to trace the stolen funds;
• carry out an investigation into the crime of fraud; and
• take enforcement action against criminals.

No.

NSRC Hotline 997 is an emergency response number to help victims who have just realized that money in their bank account has been transferred without their knowledge. It is not a point of contact for complaints.

If your bank account has been blocked, please contact your bank to explain the actual situation. Your account may be blocked because it is suspected to have been used by criminals as a mule account.

If you have any complaints or feedback about your bank account, you should submit the complaint to your bank's complaints unit. Details of the complaint unit can be found at bnm.gov.my/regulations/fsp-directory.

If you are still not satisfied with the response provided by your bank's complaint unit, you can submit the complaint to BNM TELELINK at the link bnm .gov.my/LINK.

If you have reported the case to your bank or NSRC hotline 997, you need to go to the nearest police station within 24 hours to file a police report.

After making a police report, you will be given the results of the police report or referred to the assigned PDRM investigating officer for further action. The investigating officer may contact you to get more information to help law enforcement agencies take action against criminals.</p >

You can follow up on your case with:

• Contacting the PDRM investigating officer assigned to your case

If you need to be contacted, the NSRC, the police or your bank will never ask for your personal banking information, for example username, password, PIN number, TAC or OTP.< >

Yes. Reports must be made within 24 hours. If no police report is made, follow-up action cannot be carried out by the police.

To ensure immediate action is taken, contact your bank or NSRC hotline 997 first before making a police report at the nearest police station.

You can directly contact your bank through the bank's hotline which operates 24 hours a day.

You can directly contact your bank through the bank's hotline which operates 24 hours a day.

You can find the bank's 24/7 hotline number on the back of your bank card or through the bank's website.

In addition, you can also refer to the list of hotline numbers of banks via https://www.abm.org.my/directory .

No.

NSRC Hotline 997 is an emergency response number and not a contact center for case follow-up.

You can follow up on your case by:

• Contacting the PDRM investigating officer assigned to your case

The immediate action of contacting your bank or NSRC hotline 997 as soon as you realize that you have been defrauded is very important. This immediate action can help you reduce further losses that may be incurred, although there is no guarantee that you will get your money back. Therefore, it is important that you equip yourself with knowledge about the types of fraud and how to protect yourself from becoming a victim of fraud. Please visit Facebook Scam Alert via , CyberCrime Alert or your banks website for more information on this.

Once you make a report, the NSRC will try to immediately block the stolen funds and take enforcement action against the criminals.

You can follow up on your case by:

• Contact the PDRM investigating officer assigned to your case.

For more information about the types of scams and how to avoid being scammed, please visit Facebook Scam Alert via, CyberCrime Alert or your banks website.